Is there any way to contact a live person for Microsoft account issue?

Published on March 10, 2013 By kwm1800 In Personal Computing

I have a account ended with @msn.com. Yes, it's a decade-old account with password forgotten. The reason I am concerned with this account is that it seems... it is hacked and someone else is using that account.

I've been trying to do anything, like doing password recovery page, visiting local Microsoft office, store, and some phone call to customer support.... none of them are working nor trying to help me.

What I know is, they pretty much closed a way to contact a live person via phone or e-mail for Accounts problems.

I pretty much came to conclusion that I actually need to visit Microsoft HQ itself, like trying to go to their visitor center...

http://www.microsoft.com/about/companyinformation/visitorcenter/en/us/default.aspx?lc=1033

Or is there any other place for my microsoft account problem? I've already tried so called Microsoft offices, but they said they do not handle account problems.

If I have to go to MS HQ, then so be it. It will be a bit costy trip, but I can afford it.

Comments

RedneckDude

on Mar 10, 2013

http://support.microsoft.com/kb/295539

Contact information and hours of operation

To contact Microsoft Customer Service and Support, telephone (800) MICROSOFT (642-7676).
In Canada, call (877)568-2495.
Microsoft Customer Service hours of operation:
- Monday through Friday, 5:00 AM - 9:00 PM Pacific Time
- Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

You can also contact Microsoft Support by email and chat, visit the following Microsoft Website for details:

Microsoft Support

kwm1800

on Mar 10, 2013

I already tried that number, and they said they do not handle anything about account issue on that telephone number anymore.

BigDogBigFeet

on Mar 10, 2013

Is it possible due to inactivity the user name you had chosen was de-activated and someone new as properly claimed it for themselves?

Try the email route to contact Microsoft Support.

DrJBHL

on Mar 10, 2013

You might find the info useful on the answer given to the person whose mail was hacked:

http://answers.microsoft.com/en-us/protect/forum/mse-protect_scanning/someone-has-hacked-into-my-msn-site-twice/74f9fb58-5f05-439e-be49-c624718116b2

This looks good:

http://windows.microsoft.com/en-US/hotmail/hacked-account-faq [I'd recommend a different antiviral program, though - BitDefender Internet Security or Kaspersky Internet Security].

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